Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) section, designed to address common queries and provide you with quick and comprehensive answers. We understand that you may have questions regarding our repairs, services, policies, and more, and we're here to ensure you have the information you need.
What types of vehicles does OTR Fleet Service specialize in?
OTR Fleet Service specializes in repairing and maintaining fleet vehicles, heavy-duty trucks, medium-duty trucks, and light-duty trucks.
Do I need to make an appointment for service or repairs?
While appointments are not mandatory, we highly recommend scheduling an appointment to ensure prompt service and minimize wait times. Our team can accommodate both scheduled appointments and emergency repairs.
How long does it typically take to complete a repair or service?
The duration of repairs and services varies depending on the complexity of the work required. Minor services such as oil changes or filter replacements may be completed within a few hours, while major repairs could take longer. Our team will provide an estimated timeframe for when you bring in your vehicle.
Are the technicians at OTR Fleet Service qualified and certified?
Yes, our technicians are highly qualified and certified professionals with extensive experience servicing and repairing fleet trucks. They undergo regular training to stay up-to-date with the latest technologies and industry standards.
Can OTR Fleet Service perform mobile repairs or roadside assistance?
Absolutely! OTR Fleet Service understands the importance of keeping your fleet on the move. In addition to our fully equipped shop locations, we also have service vehicles capable of performing repairs on-site or roadside, minimizing downtime and ensuring your trucks get back on the road quickly.
Does OTR Fleet Service use genuine parts for repairs?
Yes, we prioritize the use of genuine parts and components for all our repairs. We understand the importance of quality and reliability, which is why we source parts from reputable manufacturers to ensure optimal performance and longevity of your fleet trucks.
Can OTR Fleet Service handle large fleet accounts?
Yes. OTR Fleet Service has the capacity and expertise to handle fleet accounts of all sizes. Whether you have a small fleet or a large-scale operation, we are well-equipped to provide comprehensive services to meet your needs.
How can I contact OTR Fleet Service to schedule an appointment or inquire about services?
To schedule an appointment or inquire about our services, you can reach us by phone. Our friendly staff will be happy to assist you and address any questions or concerns you may have.
customer insights
"Highly recommend OTR Dallas for inspection and repair. Michele was awesome! She’s professional and helped us a lot. Great communication. Reasonable price for repairs. Thanks Michele for all the help." // Mike Alhoutari
Alternative Distributors
"OTR has been a great help to us in both the Dallas and Houston areas. The staff is always very helpful and informative. They provide great customer service, their mechanics, both mobile and in house, are very through and informative."
rodney geibe
"I have taken my trailer into this shop for years. Outstanding service. Everyone at the shop goes out of there way to get you back on the road as quick as possible. If you need work done on your truck or trailer, this is the place to go."
Eston Hammer
"Amazing place!
Super friendly and fast staff. Rudy Ray was an amazing mechanic! Not only did he get the job finished the same day, he kept me in the loop the entire time. Shout out to him and the great staff at OTR!"
truck, Trailer & Fleet Service Specialists
Are you in need of reliable and efficient truck repairs? Look no further! With our technical expertise and dedication to customer satisfaction, we are the go-to choice for truck repairs.
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Looking for professional trailer repairs? OTR Fleet Service is here to help. Our technical expertise and customer satisfaction commitment make us the go-to choice for trailer repairs.
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At OTR Fleet Service, we understand the importance of minimizing downtime and maximizing productivity for heavy equipment and heavy, medium, and light-duty trucks.
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Looking to ensure the safety and compliance of your commercial trucks? We provide comprehensive DOT and FHWA inspections to guarantee the roadworthiness of your fleet.
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OTR Fleet Service provides professional repair services, specializing in ensuring optimal performance and efficiency for fleet, heavy-duty, medium-duty, and light-duty trucks.
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OTR Fleet Service is your trusted partner for comprehensive fleet management services. We offer a wide range of solutions to ensure your fleet runs smoothly and efficiently.
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OTR Fleet Service specializes in preventive maintenance services tailored to your specific needs. We offer maintenance to keep your equipment and trucks performing at their peak.
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At OTR Fleet Service, we understand the importance of getting your truck back on the road quickly and safely. That's why we offer reliable emergency roadside services,
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At OTR Fleet Service, we specialize in repairing and maintaining heavy equipment. We are committed to keeping your heavy equipment in optimal working condition.
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When it comes to welding and fabrication services for your diesel fleet, heavy-duty, medium-duty, and light-duty trucks, OTR Fleet Service is your trusted partner.
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With our expertise in fleet, heavy-duty, medium-duty, and light-duty trucks, we have the knowledge and experience to handle all your lift gate and rail gate needs.
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